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ArtTownGifts.com Shipping Terms & Conditions

Shipping Overview
ArtTownGifts offers shipping options from ground shipping to next day air. We utilize USPS, FedEx and UPS as our shipping carriers so all shipping terms and guarantees are theirs. ArtTownGifts is not a shipping carrier. All Personalized or custom orders take some number of days to create before the item is shipped.

Carriers do not include the day of shipment, weekends or holidays as part of the shipping transit time.

Products Cannot Be "Bundled" for Shipping
Generally each item that you purchase from Arttowngifts.com is shipped separately. We have over a dozen locations, each with their unique items. In addition to the possibility that items are coming from different locations, our shipping boxes are generally conformed specifically for the item that is being shipped. For these reasons, items ship separately.

Shipping to a Business, Hospital, Hotel, or other Non-Residential Facility
Some non-residential facilities restrict and manage deliveries to certain locations such as a loading dock or central receiving area. It is your responsibility to contact a business or hospital prior to shipping to it, to ensure you have the correct address and instruction to ensure the facility will receive the item and deliver it timely to the intended recipient. ArtTownGifts.com is not responsible for non-delivery or late delivery within non-residential facilities.

Shipping Guarantees
Shipping Guarantees are offered by the carrier for expedited shipping options only. Carriers do not offer guarantees for ground shipping. However, even expedited shipping guarantees can be suspended at any time by any carrier due to reasons deemed beyond their control. At the current time most carriers are suspending guarantees due to COVID and demonstrations. Carriers also suspend all guarantees during Christmas and other peak holiday seasons.

Incorrect Address Fees
Please make certain to provide an accurate address. Carriers can refuse to reroute packages once they have been shipped and can charge as much as $30 for making an address correction. Please note it is illegal to reroute packages containing wine, champagne or beer. Almost all lost packages begin with an address issue. If your package is lost due to an incorrect address, the carriers will not honor any replacement guarantees. Even something seemingly insignificant such as a wrong zip code or apartment number can mean the difference between the package arriving in a timely manner or being lost.

Tracking Your Order
When your item ships, you will receive an e-mail with the tracking number and a link to track your specific order. Are you missing your Shipping Tracking number or Order Confirmation email? Please check your email SPAM box. Same Day Hand Delivered Items do not have tracking numbers.

You can also track your packages, review your orders, print invoices, and more, from your My Account page at any time but only if you registered when you made your purchase.

Damaged by Carrier
If your order appears to have been damaged in transit, please contact us immediately. Retain the shipping box and all packaging materials. Take photos of the damaged packaging and product damage. We will require the assistance of the recipient in filing a claim with the carrier. Melted chocolate does not qualify as damaged shipping. Chocolate is shipped at your own risk.

Lost by Carrier
We do not offer refunds for orders lost by the shipping carrier. We will assist in filing a claim with the shipper, but it will require some assistance by the intended recipient. Please let us know immediately if the package is not received. Carriers only have a very limited time where tracers are available and claims are allowed. The carriers' determinations are final.

Special Situations: Military, Hand Delivered, International

Shipments to Military Addresses
There are no guarantees for orders shipped to military APO or FBO addresses including how long it will take for the package to arrive or if the package will actually be delivered to the recipient. You place these orders at your own risk. We will provide proof that the package was shipped and do everything we can to ensure delivery. Please allow plenty of time for your package to arrive. It will take at least a week and can take up to 6 weeks for delivery to a military address. Experience has shown that packages shipped to correct addresses are almost always received. But even a small error in an address can cause a package to be either delayed or lost for good. No refunds are available for shipments to Military Addresses.

Same Day Hand Deliveries
An attempt will be made to make the delivery on the date specified; however, if the recipient is unable to accept delivery the driver may attempt to reschedule. The order can not be canceled after it has been placed even it is has to be delivered on another day. If an incorrect address is provided a 2nd delivery fee will be charged. Should the recipient refuse to accept delivery, items will be donated to a nearby hospital and the customer will still be responsible for all charges. Please note that we can not provide specific times for hand deliveries.

International Tariffs, Taxes, Brokerage Fees and Other Charges
Shipping prices do not include tariffs, brokerage fees and other related charges that countries outside of the United States may charge a carrier for shipping an item into their country. Additional charges may be assessed to the carrier by a country. The carrier, in turn, will collect reimbursement of these shipping costs from the receiver. We do not have the ability to know whether a foreign country's custom office will assess additional charges.

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