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Return Policy
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| By Placing an order with ArtTownGifts.com, you are accepting our return policy.
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To return an item or order, please contact us at customerservice@arttowngifts.com. If a shelf-stable item purchase is returned to us new and in original packaging within 15 days of delivery, we will offer a store credit for your order total less our costs for shipping and handling each way. However, please be mindful of the following details regarding returns:
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Return Policy for Cancelled Orders
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An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.
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Return Policy for Undeliverable Items
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If an order is returned to us marked as “undeliverable”, "unclaimed" or "refused" we cannot offer a store credit. It is your responsibility to provide an address that is deliverable and sent to a gift recipient that is willing and able to receive it. Unfortunately, our products are unable to be resold after they are sent back to us.
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Return Policy for Customized Orders
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Customized orders are not returnable. However, if we have made an error or there is a defect, we will happily replace with a new item.
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Return Policy for Made to Order Bakery Products
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You must notify us within 1 business day of receipt of bakery items if you are not completely satisfied with your purchase. Please note that we cannot be responsible for delivery address errors that cause delayed arrival.
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Return Policy for Damaged or Products with Errors
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If a product arrives damaged, or with a customization error we made, or with items missing, please notify us within 7 days for a replacement. Retain the shipping box and all original packaging materials as carriers need pictures for claims. Please keep in mind that missing items may have been substituted with an item of equal or greater value.
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Return Policy for Damaged Packaging
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If your purchase appears to have been damaged in transit, please retain the shipping box and all of the original packaging materials as claims to carriers require inspection of packaging. Please note that carriers only offer tracers and damage claims for a few days
after delivery so it is critical that you inspect your package and notify us immediately of any damage.
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Substitution Policy
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For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.
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