Home > Return Policy

ArtTownGifts.com accepts returns with the exception of customized items and perishable items. Notify us of a return within 7 days from the time that you receive your purchase. If you would like to return an item, please use our Contact Us Form. You will find additional instructions for returning your purchase below. If there has been an error in any order, please contact us at customerservice@arttowngifts.com and we will work with you to make it right.

Melting Chocolate
Our guarantees do not apply to melted chocolate. These items are shipped at your own risk. In some cases during summer months when temperatures are high we do reserve the right to make equal value substitutions of items that otherwise may melt.



Return Instructions

  • Contact Us Form to request a return authorization. No return will be accepted without an authorization.
  • Make Return within 10 days of our authorization.
  • Tracking - Make certain to retain a tracking number to prove that you sent the package.
  • Follow Return Instructions - It is critical that you follow the instructions in the return authorization including the return shipping address. We have different fulfillment locations so it is important that your return is sent to correct address. If you send your return any address other than the one we provide in the return authorization there will be additional charges incurred or your return maybe rejected.
  • Make sure the original packaging is suitable for a safe return.
  • Place the all of the contents received back into the original packaging and box.
  • Be very careful to make sure that the product is safely packed as you will be held responsible for any damages occurring during the transit back to us.

Refunds

You can expect your refund for the product price to be issued within 5 business days of the date we receive the returned product. We will notify you of the status of your refund via email as soon as the returned product is received. Refunds will not be given on any returns that have been altered, damaged, or used. In most cases we will refund you the amount of the purchase price for the returned item. ArtTownGifts will pay for the return shipping costs if the product is defective, damaged, or in the unlikely event that you received the wrong order.