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Satisfaction Guarantee

Shop with Confidence!

Arttowngifts.com strives for the highest level of customer satisfaction and that is why we accept *returns for the sale price of your purchase. We ask that you notify us of a return within 7 days from the time that you receive your purchase. If you would like to make a return, please Contact Us at your earliest convenience. You will find additional instructions for returning your purchase below.

*Also please note there are exceptions to the return policy explained below.

If you are not satisfied; we will make every effort to remedy the problem.

When you request a refund we will provide you with shipping instructions so that you can ship the item back to the correct fulfillment center. When the item is received by us, we will refund your purchase price back to the payment method used to make the purchase. Shipping fees are not refunded unless your purchase was damaged in shipping or we made a mistake.

There are Restrictions

  • *The Satisfaction Guarantee applies to purchases made within the United States and Canada only. Orders to other countries are made at your own risk.
  • *Custom and Made to Order, Personalized or Engraved Items are not Returnable. While we will make every effort possible to insure your satisfaction, we can not accept returns for custom and made to order items such as custom wood signs. If you feel that there has been an engraving error, please contact our customer service department by email.
  • *Hand Delivered Items and Perishable Products cannot be returned. Perishable and fragile products such as flowers, bakery items, balloons, and gift baskets from our Same Day Delivery Selection cannot be returned. They will only be replaced if they arrive damaged, spoiled or if the wrong gift was delivered by our mistake. Please note that the photos and descriptions for our same day gifts are only representative of the gift your recipient will receive. In the case of balloons, the occasion text may vary from the photo. In the case of fruit baskets, both the basket and the fruit selections will vary by area. The same is true for wine baskets. If you have a problem with a gift delivered from our Same Day Delivery Gift selections please notify us or call us at 1 877 278.8696 (toll free) immediately upon receipt of the item before it has been disturbed or consumed so that the wrong gift can be retrieved and the correct gift delivered.
  • *Our Guarantees Do Not Apply to Melted Chocolate. Items subject to melting are shipped at your own risk. In some cases during summer months when temperatures are high we do reserve the right to make equal value substitutions of items that are subject to melting.
  • *Deliveries to Military Addresses are not Guaranteed. Arttowngifts.com will not be responsible for deliveries to military addresses. We will provide proof that the package was shipped; however we cannot offer delivery time frame or delivery guarantees on these orders. In addition the shipper, USPS does not offer any guarantees. These orders are handled only as a courtesy and are at your own risk.
  • *Shipping Time Frames during Holiday Periods. Shippers do not honor their time frame guarantees during holidays. Arttowngifts will pass any shipping guarantees through to the customer; however, only the shipper's guarantees apply.