Arttowngifts.com Return and Refunds Policy
Please notify us within 7 days of receipt of your merchandise
Arttowngifts.com strives for
the highest level of customer satisfaction
and that is why we accept *returns for the
sale price of your purchase. We only ask that
you notify us of a return within
7 days from the time that
you receive your purchase. This requirement
is so that we can pay our artists within a
timely manner. If you would like to make a
return, please use our
Contact Us Form.
You will find additional instructions for returning
your purchase below.
*Also please note there
are exceptions to the return policy as indicated
*Custom Orders, Personalized or Engraved Items and Commissioned
Works of Art are not Returnable
While we will make
every effort possible to insure your satisfaction,
we can not accept returns for
or personalized items
, commissioned works
, or made-to-order-purchases
you feel that there has been an engraving error,
please use our
Contact Us Form.
Delivered Items and Perishable Products cannot
fragile products (flowers, food, balloons,
and gift baskets from our Same Day Selection)
cannot be returned. These products are covered
by our Arttowngifts.com Guarantee. They will
only be replaced if they arrive damaged, spoiled
or if the wrong gift was delivered by our mistake.
Please note that the photos and descriptions
for our same day gifts are only representative
of the gift your recipient will receive. In case
of balloons, the occasion will be the one you
selected but the balloons may vary. In the case
of fruit baskets, both the basket and the fruit
selections will vary by area. The
same is true for wine baskets. If you have a
problem with a gift delivered from our Same Day
Gift selections please notify us at 1 877 278.8696
(toll free) immediately upon receipt of the item
before it has been disturbed or consumed so that
the wrong gift can be retrieved and the correct
gift delivered. Our guarantees do not apply to melted chocolate. These items are shipped at your own risk. In some cases during summer months when temperatures are high we do reserve the right to make equal value substitutions of items that are subject to melting.
- Contact Us Form to request a return authorization. No return will be accepted without an authorization.
- It is critical that you follow the instructions in the return authorization including the return shipping address. We have different fulfillment locations so it is important that your return is sent to correct address. If you send your return any address other than the one we provide in the return authorization there will be additional charges incurred or your return maybe rejected.
- Make sure the original packaging is suitable for a safe return.
- Place the all of the contents
received back into the original packaging
- Be very careful to make sure that the product is safely packed as you will be held responsible for any damages occurring during the transit back to us.
- Use our Contact Us Form to notify us of the Return .
Refunds will be paid back in the same manner
they were received. You can expect your refund for the product sale price
to be issued within 5 business days of the date we receive the returned
product. We will notify you of the status of your refund via email and
or telephone as soon as the returned product is received. Refunds will
not be given on any returns that have been altered, damaged, or worn. In
most cases we will refund you the amount of the purchase price for the returned
item. Arttowngifts will pay
for the return shipping costs if the product is defective, damaged, or
in the unlikely event that you received the wrong order.
or Damaged Packaging
If your purchase is defective or appears
to have been damaged in transit, please use our
Contact Us Form so that we can have the package and art work inspected. Please retain the
shipping box and all of the original packaging materials.Please note that shippers only offer tracers and damage claims for a few days after delivery so it is critical that you inspect your package and notify us immediately of any damage.