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| Shop with Confidence! |
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| Notification | Follow Procedures | Restrictions
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Arttowngifts.com strives for
the highest level of customer satisfaction and
that is why we accept *returns for the sale price
of your purchase. We only ask that you notify
us of a return within 7 days from
the time that you receive your purchase. This
requirement is so that we can pay our artists
within a timely manner. If you would like to
make a return, please contact us at 1-877-ART-TOWN or 1-877-278-8696.
You will find additional instructions for returning
your purchase below.
*Also please note there are exceptions to the
return policy as indicated below: |
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| Notify Us Immediately if You Encounter a Problem |
| If we are not notified of your intent
to return or exchange your purchase within 7 days, we will pay the artist
their final payment for the work of art. Prior to
that time, if you are
not satisfied; we will make every effort to remedy the problem. |
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| Please Follow the Notification & Other procedures |
| If you request a refund; we will provide you
with shipping instructions so that you can ship the item back to
the artist properly packaged and insured. When the item is received, we will refund your purchase price (shipping fees are not refunded
unless your purchase was damaged in shipping). See the Restrictions
Section below for additional information. You might also find
our Shipping Details and Return
Policy helpful. |
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| There are Some Restrictions |
| We are sorry, but this applies to purchases made
within the United States and Canada only unless prior arrangements have
been made. Orders to other countries are made at your own risk. There are some restrictions of returns for custom
ordered items and commissions so please read our Return
Policy. |
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| *Custom Orders, Personalized or Engraved Items and Commissioned
Works of Art are not Returnable |
| While we will make
every effort possible to insure your satisfaction,
we can not accept returns for custom
orders, engraved
or personalized items, commissioned works
, or made-to-order-purchases. If
you feel that there has been an engraving error,
please contact our customer service department
by email or
call 877 278-8696. |
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| *Hand
Delivered Items and Perishable Products cannot
be returned. |
| Perishable and
fragile products (flowers, food, balloons,
and gift baskets from our Same Day Selection)
cannot be returned. These products are covered
by our Arttowngifts.com Guarantee. They will
only be replaced if they arrive damaged, spoiled
or if the wrong gift was delivered by our mistake.
Please note that the photos and descriptions
for our same day gifts are only representative
of the gift your recipient will receive. In case
of balloons, the occasion will be the one you
selected but the balloons may vary. In the case
of fruit baskets, both the basket and the fruit
selections will vary by area. The
same is true for wine baskets. If you have a
problem with a gift delivered from our Same Day
Gift selections please notify us at 1 877 278.8696
(toll free) immediately upon receipt of the item
before it has been disturbed or consumed so that
the wrong gift can be retrieved and the correct
gift delivered. Our guarantees do not apply to melted chocolate. These items are shipped at your own risk. In some cases during summer months when temperatures are high we do reserve the right to make equal value substitutions of items that are subject to melting. |
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| *Deliveries to Military Addresses |
| Arttowngifts.com will not be responsible for deliveries to military addresses. We will provide proof that the package was shipped; however we cannot offer delivery time frame or delivery guarantees on these orders. In addition the shipper, the USPS does not offer any guarantees. These orders are handled only as a courtesy and are at your own risk. |
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