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Arttowngifts.com Return and Refunds Policy

Notification \| Custom Orders \| Packaging Instructions \| Refunds \| Shipping Damage

Please notify us within 7 days of receipt of your merchandise

Arttowngifts.com strives for the highest level of customer satisfaction and that is why we accept *returns for the sale price of your purchase. We only ask that you notify us of a return within 7 days from the time that you receive your purchase. This requirement is so that we can pay our artists within a timely manner. If you would like to make a return, please contact us via email at returns@arttowngifts.com or call us toll free at 1-877-ART-TOWN or 1-877-278-8696. You will find additional instructions for returning your purchase below.
*Also please note there are exceptions to the return policy as indicated below:

*Custom Orders, Personalized or Engraved Items and Commissioned Works of Art are not Returnable

While we will make every effort possible to insure your satisfaction, we can not accept returns for custom orders, engraved or personalized items, commissioned works , or made-to-order-purchases. To avoid problems with custom orders and commissions, we utilize a custom order and commissioned work process to give you an opportunity to clearly communicate your desires before the work is started. In addition, where applicable we provide samples and work progress updates throughout the process to make certain that we are communicating. If you feel that there has been an engraving error, please contact our customer service department by email or call 877 278-8696.

*Hand Delivered Items and Perishable Products cannot be returned.

Perishable and fragile products (flowers, food, balloons, and some gift baskets) cannot be returned. These products are covered by our Arttowngifts.com Guarantee. They will only be replaced if they arrive damaged, spoiled or if the wrong gift was delivered by our mistake.

Packaging Instructions

Make sure the original packaging is suitable for a safe return.
Place the all of the contents received back into the original packaging and box.
Be very careful to make sure that the product is safely packed as you will be held responsible for any damages occurring during the transit back to us.
Contact us via email at returns@arttowngifts.com or call us toll free at 1-877-ART-TOWN or 1-877-278-8696 to arrange for shipping.

Refunds

Refunds will be paid back in the same manner they were received. You can expect your refund for the product sale price to be issued within 5 business days of the date we receive the returned product. We will notify you of the status of your refund via email and or telephone as soon as the returned product is received. Refunds will not be given on any returns that have been altered, damaged, or worn. In most cases we will refund you the amount of the purchase price for the returned item. Arttowngifts will pay for the return shipping costs if the product is defective, damaged, or in the unlikely event that you received the wrong order.

Damaged Items or Damaged Packaging

If your purchase is defective or appears to have been damaged in transit, please contact us toll free at 877 278-8696 so that we can have the package and art work inspected. Please retain the shipping box and all of the original packaging materials.

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Arttowngifts.com, your Online Gift Store
features Last Minute Gifts & Unique Gifts Ideas for all occasions, recipients & price ranges!

Welcome to Arttowngifts.com. Here you will find last minute gifts, unique gift ideas , gift baskets, handmade jewelry, gold roses, decorative art for the wall, affordable original art, limited and open edition fine art prints and giclees, photography, distinctive home decor and much more. Our art items are handcrafted by skilled artists and craftsmen in their art studios through out North America. We now offer same day delivery of festive balloon bouquets, wine gifts, fruit baskets and champagne gifts for those times that you need a gift at the last minute. When you want to send an outstanding gift that shows how you much care, consider giving a unique personalized gift. Here you will find our extensive selection of inexpensive new baby gifts, birthday gifts, get well gifts, thank you gifts, house warming gifts, sympathy gifts, wedding gifts, anniversary gifts, graduation gifts, and corporate gifts. Shop for last minute gifts and corporate gift ideas today!

Check out our new Blog for Gift Ideas

Need to Place a Large Order? Use our Gift Order Form

Gift Basket Delivery Area - Continental United States

Arttowngifts.com delivers gift baskets to all cities in the following states: Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming. Some of our Gift Baskets can be delivered to Canada, Hawaii and Alaska.